Master’s in Personal Image and Protocol for Hostesses

The program covers a wide range of key areas, including:• Personal Image and Dress Code: You will explore how to project an appropriate personal image and select appropriate attire.

• Protocol and Etiquette: You will learn the rules of protocol and etiquette that are essential in customer service.

• Communication and Interpersonal Relations: You will master effective communication and interpersonal relations skills.

• Customer Service: You will learn to meet the needs of customers and provide excellent service.

• Management of Challenging Situations: You will develop skills to handle challenging situations with courtesy and effectiveness.

• Specific Work Environment: Specific aspects of the work environment will be addressed, whether in the aviation industry, events or customer service.

Study plan: Module 1: Personal image basics
• Submodule 1.1: Importance of personal image
• Submodule 1.2: Current styles and trends
• Submodule 1.3: Image consulting
• Submodule 1.4: Personal branding and online reputation

Module 2: Styling and wardrobe for hostesses
• Submodule 2.1: Selection of appropriate wardrobe
• Submodule 2.2: Accessories and complements
• Submodule 2.3: Uniforms and etiquette
• Submodule 2.4: Wardrobe according to event themes

Module 3: Skin care and professional makeup
• Submodule 3.1: Skin care routines
• Submodule 3.2: Makeup techniques for events
• Submodule 3.3: Day and night makeup
• Submodule 3.4: Makeup for photography and video

Module 4: Hairstyles and hair trends
• Submodule 4.1: Elegant hairstyles
• Submodule 4.2: Use of hair accessories
• Submodule 4.3: Adaptation to the type of event
• Submodule 4.4: Creative and avant-garde hairstyles

Module 5: Protocol and etiquette for hostesses
• Submodule 5.1: Protocol rules
• Submodule 5.2: Behavior and etiquette
• Submodule 5.3: International protocol
• Submodule 5.4: Protocol in virtual events

Module 6: Non-verbal communication and body language
• Submodule 6.1: Importance of non-verbal communication
• Submodule 6.2: Positive body language
• Submodule 6.3: Management of conflict situations
• Submodule 6.4: Non-verbal communication in multicultural events

Module 7: International protocol for hostesses
• Submodule 7.1: Protocol at international events
• Submodule 7.2: Management of cultures and customs
• Submodule 7.3: Resolution of protocol problems
• Submodule 7.4: Diplomatic and governmental protocol

Module 8: Ceremonies and official events for hostesses
• Submodule 8.1: Participation in official ceremonies
• Submodule 8.2: Organization of protocol events
• Submodule 8.3: Protocol at institutional events
• Submodule 8.4: Award and recognition ceremonies

Module 9: Management of business trips and corporate events
• Submodule 9.1: Organization of business trips
• Submodule 9.2: Protocol at business events
• Submodule 9.3: Effective communication in business
• Submodule 9.4: Protocol in international travel

Module 10: Innovation and updating in image and protocol
• Submodule 10.1: Current trends in image
• Submodule 10.2: Innovative protocol for hostesses
• Submodule 10.3: Incorporation of technology in protocol
• Submodule 10.4: Personal image on social networks

Module 11: Professional and business development for hostesses
• Submodule 11.1: Professional career planning
• Submodule 11.2: Entrepreneurship in the events sector
• Submodule 11.3: Networking and job opportunities
• Submodule 11.4: Development of business skills

Module 12: Master’s final project
• Submodule 12.1: Research and development of the final project
• Submodule 12.2: Presentation and defense of the project
• Submodule 12.3: Evaluation and conclusions
• Submodule 12.4: Preparation for a professional career
• Submodule 12.5: Ethics and responsibility in image management and protocol
• Submodule 12.6: Graduation and celebration of success